Contact
PrintaOne is an on-demand 3D printing service based in Tokyo, Japan. If you have a question about an order, quote, shipping, or returns, we are here to help.
Email is our primary support channel. Messages are accepted 24 hours a day.
Response time
We typically reply within 1–2 business days. For faster help, include your order number (if you have one) and as much detail as possible about your project or question.
What we can help with
- 3D print quotes and file requirements
- Order status, shipping, and delivery
- Returns, defects, and damaged items
- General questions about our service
Policies
For shipping, returns, and refunds, see our Refund Policy and Terms of Service.
Send us a message
Prefer to use the form? Fill it out on the right and we will get back to you by email.